Simple. Transparent.
And Cost-effective.
America's most Cost-effective Support: Solutions Straight from the Heartland
Tired of skyrocketing Microsoft Support costs eating into your IT Budget. Onshore Unified delivers enterprise-grade Microsoft Unified Support at a fraction of the cost. Our Rural Outsourcing model, Microsoft CoE campus, intelligent automation and DUSTy - AI-powered solutions unlock faster support while saving 50-75% compared to Microsoft Unified Support plans.
​​​​
Choose Your Team's Plan
Find one that works for you
Value Package
18,000$Every year+$1,000 Portal Setup FeeConsumption-based pricing featuring Onshore Unified Support features 100% US-based support engineers, Onshore's Unified Support Platform featuring DUSTy AI.Valid for 2 years- Hourly Rate: $180 per hour
- Support Minimum: 100 Hours per year
- Hourly Rate for Excess Hours: $260
- 15 minute SLA Response for all issues
- Coverage Scope: All core Microsoft products and Services
- Coverage Hours: 24/7/365
- 100% US-based engineers
- Support Platform with DUSTy AI
- Support Channels: Tickets via Portal and E-mail
- Smart-Flex Roll-over Included: 50% of unused hours roll over
Growth Package
33,000$Every year+$1,000 Platform Setup FeeConsumption-based pricing featuring Onshore Unified Support features 100% US-based support engineers, Onshore's Unified Support Platform featuring DUSTy AI.Valid for 2 years- Hourly Rate: $165 per hour
- Support Minimum: 200 hours per year
- Hourly Rate for Excess Hours: $260
- 5 minute SLA Response for all issues
- Coverage Scope: All core Microsoft products and services
- Coverage Hours: 24/7/365
- 100% US-based engineers
- Support Platform with DUSTy AI
- Support Channels: phone, live-chat, e-mail, Support Portal
- Smart-Flex Roll-over Included: 50% of unused hours roll over
- Additional Features: Proactive Reviews. Priority Escalation.
- Best Value
Pro Package
60,000$Every year+$1,000 Portal Setup FeeConsumption-based pricing featuring Onshore Unified Support features 100% US-based support engineers, Onshore's Unified Support Platform featuring DUSTy AI.Â- Hourly Rate: $150 per hour
- Support Minimum: 400 hours per year
- Hourly Rate for Excess Hours: $260
- 5 minute SLA Response for all issues
- Coverage Scope: All core Microsoft products and services
- Coverage Hours: 24/7/365
- 100% US-based engineers
- Support Platform with DUSTy AI
- Support Channels: phone, web-chat, Portal, Slack/Teams
- Smart-Flex Roll-Over: 50% of unused hours roll over
- Comprehensive Proactive Services, Priority Escalation
- Technical Account Manager assigned
- Dedicated Support Engineer (DSE) Time is included
- Quarterly Health Check
- Regular Risk Assessments
- Architectural Planning Sessions
- Patch/Update Guidance
Savings Calculator
Wondering how much you could save by switching from Microsoft Unified Support? Try our free Cost Savings Calculator to get a personalized estimate in under 2 minutes. See how Onshore Unified Support can cut your IT support costs by over 50%—with faster response times and flexible, U.S.-based service.
Transparent, consumption-based Pricing
Unlike Microsoft Unified Support, which ties your support costs to your total Microsoft spend, Onshore offers transparent, consumption-based pricing—you pay only for the support you actually use. No bloated bundles, no surprise increases. Our clients enjoy predictable costs, flexible contracts, and the ability to roll over unused hours, maximizing value and eliminating waste. It’s a smarter, more accountable way to manage enterprise IT support.
Low-Cost, rural outsourcing
Our rural outsourcing model keeps support 100% U.S.-based while further lowering costs and increasing stability. By hiring skilled talent in underserved American communities, we deliver high-quality, low-turnover support teams that know your environment and stick with you long-term—combining the benefits of onshore service with the efficiency of outsourcing.
