Onshore Unified is a drop-in replacement for your Microsoft Unified Support plan. It's the same service, but better and less expensive.

The premise is simple: Instead of paying Microsoft 8-12% of your M365/Azure/Other (i.e., Dynamics) spend, Onshore Unified offers an alternative that allows you to pay only for the support that you actually use.  This represents 30-50% savings vs. Microsoft. 

Onshore Unified has the added benefits of its rural outsourcing model, its Unified Support platform featuring DUSTy AI, and its Microsoft Center of Excellence campus in rural Georgia.

is better because we're able to resolve issues more quickly and more accurately. We're able to do this because we leverage our Rural Outsourcing model, coupled with our Unified Support platform, which integrates DUSTy AI.  We structure our team in a way that maximizes first contact resolution. This avoids costly escalations, preventing the user from having to repeat the problem each time they are handed off to someone.

 

Think of taking your family of five to a nice Sunday brunch. Do all of your family members really eat enough food to justify the price of the buffet? Or think of that subscription or streaming service that you signed up for but rarely use. Microsoft Unified Support can feel a lot like that-paying for the whole buffet when all you want is the waffles!  

That's where Onshore Unified is different: Onshore Unified is a consumption-based model. You only pay for the support you need. Onshore offers three annual subscriptions that are simply a block of hours and a menu of support services that you actually need. Onshore can help you with this using our Support Estimation Calculator and our Estimated Savings Calculator. You can also try it for yourself!  And don't worry, if you don't use all of your support hours in a year, you can apply those hours to your next renewal!